Shipping & Returns

U.S. SHIPPING:

All orders are shipped from our studio in New Orleans. Orders are generally fulfilled and shipped 2-3 business days (M-F) after purchase unless otherwise indicated. Processing time for personalized/custom and pre-order items may take longer, please reference the product. We ship via Fedex or USPS.  Tracking information will be shared upon shipment, but tracking details update until the package enters the Fedex or USPS system. Please allow up to 2 days from shipment for tracking updates to appear.

Please note that shipping times may vary based on the shipping location. The cost of customs, duties, taxes and returns are the responsibility of the receiver.

 

INTERNATIONAL SHIPPING:

We currently offer international shipping to 45 countries, including Canada, Australia, New Zealand, Japan, Germany, France, the United Kingdom, and Brazil. Shipping rates and times vary by destination - see checkout page for details. Shipping rates and times vary by destination - see checkout page for details. The cost of shipping is BEFORE DUTIES & TAXES.  For more information, email: contact@rahya.com.

 

RETURN PROCESS

We want you to be completely satisfied with your purchase. All items purchased may be returned to Rahya Jewelry Design for any reason within 15 days of purchase. Please ensure that items are unworn and undamaged, with tags, in their original packaging. Customers are responsible for return shipping charges.

To return a damaged item please email contact@rahya.com with your order number and a picture of the damaged product.

If you would like to use your own return shipping method, please pack and return the items in their original condition, including a copy of your order confirmation email, to:

Rahya Jewelry Design Returns
4207 S Prieur Street
New Orleans, LA 70125

For any other questions about returns, please email us at contact@rahya.com

 

LATE RETURNS 

Any item returned after 15 days from order date is not eligible for a refund.

 

ITEMS NOT ELIGIBLE FOR RETURN

Please note that we do not accept returns of personalized or custom-made products, final sale merchandise, or products that are specified as not eligible for return in its description unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases, Glitterati Collection items or pom pom earrings.

 

EXCHANGES

Currently, we can only offer exchanges for the same item. 

 

REFUNDS

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Processed refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used. Please note that credit card refunds may take up to 10-business day for your bank to complete, depending on their processing times.

Please email us at contact@rahya.com for further information or with any product concerns. We aim to respond to every email within 24 hours, Monday - Friday. 

 

QUESTIONS

Please email us at contact@rahya.com.